FAQ
Ordering & Payment
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Will I receive order confirmation?
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at sales@diamondautosalesservice.com.
How can I contact customer support?
You can reach our support team via email at sales@diamondautosalesservice.com or through our contact form on the website. We aim to respond within 24 hours.
Shipping & Delivery
What is the delivery time for my order?
Orders are typically processed within 0-1 business day before they are dispatched.
After dispatch, the estimated delivery time is:
- The estimated delivery time is 1-5 business days.
Based on your selected shipping method, you can expect your order to arrive within:
- Shipping: 1–6 business days (including processing and transit time)
For complete shipping details, please refer to our Shipping Policy.
How much does shipping cost?
Shipping costs are determined according to the shipping rates outlined in our Shipping Policy.
Our shipping rates are as follows:
- Standard Delivery: Free
The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. For complete shipping details, please refer to our Shipping Policy.
Can I track my order?
Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to Track Your Orders.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at sales@diamondautosalesservice.com and we’ll be happy to assist you.
Return & Refund
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, Items can be returned within 30 days of delivery.
What should I do if I receive a damaged product?
If you receive a damaged or defective item, please contact us immediately at sales@diamondautosalesservice.com with details and photos of the issue. We will work to resolve the problem promptly.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can reach our support team via email at sales@diamondautosalesservice.com or through our contact form on the website. We aim to respond within 24 hours.